Review requests
Appropriate customers are contacted after the relevant job, appointment or service is complete, so more customers are actually given the opportunity to leave a review.
Managed review follow-up
More consistent reviews. Less chasing.
FreshReach provides managed review follow-up after the customer experience is complete — helping more appropriate customers get asked, followed up with and monitored without relying on your team to remember.
The outcome
Your customers already know whether you did a good job. FreshReach helps make sure asking for the review doesn't get lost in the day-to-day.
✓ More review opportunities completed ✓ Less staff chasing ✓ A fresher review profile
For the ownerLess manual chasing
For the teamOne less thing to remember
For the customerA simple, timely request
For the businessA healthier flow of review activity
What's included
The parts of review follow-up that usually fall through the cracks.
FreshReach is a managed service. The aim is not to hand you another platform; it is to take responsibility for keeping the review process moving.
Follow-up
When a customer does not respond, a polite follow-up can happen without your team needing to chase them manually, reducing the number of review opportunities that simply get forgotten.
Review monitoring
New review activity is monitored so you stay on top of what customers are saying without someone checking manually every day.
Owner response workflow
A consistent approach to acknowledging reviews helps your profile look active, attentive and professionally managed to prospective customers.
Reputation reporting
Clear reporting shows whether review activity is moving in the right direction and where follow-up or responses may need attention.
Managed setup and ongoing support
We configure the process around the way your business already works and keep it running month after month, so consistency does not disappear after the initial setup.
How it works
You finish the work. The review process starts from there.
FreshReach sits around the customer journey you already have. We agree what should trigger the process, how customers should be contacted and what happens next.
For most local service businesses, the review destination will centre on Google. The workflow itself is designed around your business rather than forcing your team into a new way of working.
Define the trigger
We agree what counts as a completed customer interaction and how that information reaches the review process.
Request and follow up
The customer receives a clear review request, with appropriate follow-up if they do not respond.
Monitor activity
New reviews and feedback are tracked so the business has visibility without someone checking manually every day.
Keep improving
We use the reporting and review activity to keep the process visible and identify practical opportunities to improve consistency.
What we need from you
We fit around the business you already run.
FreshReach should remove admin, not create a project for your team. Setup is about identifying the cleanest way to know when a customer interaction is complete.
Your current process
How jobs, appointments or client work are marked complete today.
Your customer details
The minimum contact information needed to send the agreed review request.
Your review profile
The review destination and existing profile we are helping you strengthen.
Your preferences
Tone, timing, response approach and any operational rules relevant to your business.
A good fit if
You deliver good service, but the review process is inconsistent.
- You have a steady flow of completed customers or clients.
- Review requests currently depend on staff remembering.
- You want a stronger review profile without adding more admin.
- You value a managed process more than another DIY tool.
Probably not the right fit if
You want to run the whole process yourself.
- You rarely have completed customer interactions to follow up.
- You do not want customers contacted after the service is complete.
- You are looking for software access rather than a managed service.
- You prefer your team to own review requests, follow-up and monitoring internally.
Why it stays managed
This is not a one-time automation.
Your customers keep changing, new reviews keep arriving and follow-up needs to keep happening. FreshReach stays involved so the process remains consistent month after month.
That ongoing management is the service: keeping review requests moving, monitoring activity, maintaining the response process and adjusting the workflow when your business changes.
Ongoing value
The setup matters, but the real value is making sure the process does not quietly drift back to being manual six weeks later.
✓ Requests keep going out✓ Follow-up keeps happening✓ Review activity stays visible
What you see
Enough visibility to know what's happening — without living in a dashboard.
You should be able to see whether more customers are being asked, whether review activity is staying fresh and where follow-up or responses may need attention.
Review activity over timeRecent review volumeOwner response activityLocal reputation context
Example monthly view
SeptemberReputation activity
24New reviews
4.8★Average rating
83%Responses
Illustrative reporting example
Service FAQ
The practical questions.
The exact setup depends on how your business currently handles completed work, but the principles stay simple.
View all FAQs →For many local service businesses, Google will be the primary review destination because it is highly visible to prospective customers. The exact review workflow is agreed during setup based on your business.
That depends on your current process. During setup we identify the cleanest practical trigger — for example, when a job, appointment or client interaction is marked complete.
FreshReach is designed to support a consistent, policy-compliant review process — not to hide legitimate feedback or manufacture ratings. Negative feedback is something the business should see and respond to appropriately.
The service is designed to minimise that. We aim to fit the process around the way your team already works, with the technology operating behind the scenes wherever practical.
No. Customers decide whether they leave a review. What FreshReach can improve is the consistency of the asking, follow-up and monitoring process so opportunities are less likely to be missed.
01
Managed setupWe help put the process in place.
02
Built around your workflowNo unnecessary reinvention of how you work.
03
Transparent expectationsWe improve consistency; customers still choose whether to review.
See it working
See how FreshReach would work for your business.
We can walk through your current process, show where review opportunities are being missed and demonstrate how managed review follow-up could fit around the way your team already works.
See FreshReach in action →Prefer to compare your reputation first? Get a free snapshot →No hard sell. Just a practical look at the process.