Get more customer reviews from completed jobs
FreshReach makes requesting genuine customer feedback a consistent part of your post-job process, directing customers to your Google Business Profile, Facebook Page or the review destination agreed with your business.
Requests use your approved wording, business identity and follow-up process without relying on staff to remember every time.
Hi Sarah, thanks for choosing Harbour Home Services. Would you be willing to share your experience? Your feedback helps other local customers find us.
Example customer message · fictional business shown for demonstration purposes
Make review requests part of the process
Satisfied customers are not always asked
Many local businesses have customers who would be willing to share their experience, but review requests happen inconsistently. Staff get busy, the moment passes and the customer is never asked.
Someone has to remember
Review requests are easily forgotten when the team is focused on the next job, call or customer.
Timing varies
Some customers are contacted immediately, while others are asked days later or not contacted at all.
The process stops when work gets busy
Without an agreed process, review requests often become an occasional task rather than a consistent part of customer follow-up.
Make review requests part of every completed job
Businesses that collect Google reviews consistently follow the same four principles—and FreshReach turns them into a managed, repeatable routine.
The customer always decides whether to respond, what rating to choose and what to write.
- 01
An agreed customer event occurs
Your business determines when a customer should become eligible to receive a review request, such as after a completed job or finished service.
- 02
FreshReach prepares the request
The customer receives an approved message using your business name, preferred wording and configured review destination.
- 03
The customer reaches the review platform
The message directs the customer to the configured Google Business Profile, Facebook Page recommendation area or other approved destination.
- 04
The customer chooses whether to respond
The customer decides whether to leave feedback, which platform to use where options are provided, and what to write.
- 05
The agreed follow-up process continues
Where appropriate, FreshReach follows the reminder rules agreed with the business rather than relying on staff to remember.
Hi Sarah, thanks for choosing Harbour Home Services. Would you be willing to share your experience? Your feedback helps other local customers find us.
Hi Sarah, thanks for choosing Harbour Home Services. Would you be willing to share your experience? [Review link]
An email may provide more than one review option. An SMS should normally use one clear review destination.
Choose where customers leave feedback
FreshReach can configure the review-request process around the review platforms that matter to your business, using the wording and destination agreed during configuration.
Google reviews
Direct customers to the review form for your verified Google Business Profile using the review link approved for your business.
Facebook reviews and recommendations
Invite customers to recommend your business through the Reviews section of your Facebook Page where recommendations are enabled.
An agreed platform approach
Requests can focus on one preferred destination or use an agreed approach across connected Google and Facebook platforms, depending on the communication channel and configured process.
Review requests that fit the way your business works
FreshReach is delivered as a managed service. We work with you to determine when customers should be contacted, what the message should say and where customers should be directed.
See It Working for My BusinessManual review requests versus a managed process
Automation improves consistency in asking. It cannot control whether a customer leaves a Google review or Facebook recommendation, or what that customer says.
A review-request service—not a review-buying service
FreshReach helps businesses consistently invite genuine customers to share their actual experiences through approved review platforms. It does not create reviews, purchase reviews or guarantee a particular rating or recommendation.
FreshReach should not selectively direct only customers expected to leave positive feedback to public review platforms while diverting other customers elsewhere.
Review requests are one part of business reputation
A consistent review-request process can help a business collect more genuine feedback across platforms such as Google and Facebook. Broader reputation management may also include review monitoring, public responses, complaint handling, media monitoring and reputation repair.
FreshReach Reviews Requested is focused on creating a reliable process for asking genuine customers to share their experiences after completed work.
Frequently asked questions
Google review automation is a process for sending customers a review request after an agreed event, such as a completed job. FreshReach manages the wording, timing and follow-up process agreed with your business.
Make asking for customer reviews part of every completed job.
See how FreshReach could request genuine customer feedback using your business name, approved wording and preferred Google or Facebook review destination.